Refund policy

We have a 2-day return policy, which means you have 2 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ruhdies.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@ruhdies.com

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchanges are available within 7 days only after receiving the product; the product must be in the same condition as received with the tag attached; otherwise, the exchange won't be processed. Shipping fees apply to all exchanges.

Refunds
Once the courier has picked up the product, your refund will be processed via InstaPay. Please note that the return shipping fee will be deducted from the total product amount before your refund is issued. This is separate from and unrelated to the shipping fee charged on your original order. Please remember it can take some time for your bank or credit card company to process and post the refund too.